![]() A dialog box will ask for the password to initiate the Remote Assistance session.ģ. Your expert coworker receives the invitation as an instant message and performs the following steps to accept, take control of your computer, and begin helping:Ģ. You can end the session immediately by clicking the Stop Control button (or pressing the ESC key). ![]() Note: Although you relinquish control of your computer temporarily, you retain control over the Remote Assistance session itself. If your friend accepts the invitation and starts to take control of your computer, you will see a dialog box asking you to confirm permission. ![]() If you are already exchanging messages in the Conversation window, click the Invite button, point to To Start Remote Assistance, and then click the contact you want to invite. Click Tools, click Ask for Remote Assistance, and chooses the e-mail address for a contact, as shown in Figure 1 below. You will send an invitation to this person, asking them to start Remote Assistance and provide you with help. In your list of contacts, select a person to ask for help. This section shows how a home user initiates Remote Assistance via Windows Messenger to a trusted friend.To send a Remote Assistance request via instant messaging:Ģ. Using Remote Assistance via Windows Messenger This section explains how to initiate a request to perform Remote Assistance on a user's computer in a corporate IT environment. Home users can also follow this procedure to send a Remote Assistance request via e-mail. This section explains initiating Remote Assistance via e-mail to a corporate Helpdesk. This allows you to use Remote Assistance via Web-based e-mail such as Hotmail or other similar services. This section shows how to initiate a Remote Assistance invitation by saving the request as a file. Using Remote Assistance via saving a file. This section shows how a home user initiates Remote Assistance via Windows Messenger to a trusted friend. Using Remote Assistance via Windows Messenger.
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